FAQ

ABOUT OUR PRODUCTS

1. What are the main features of your products?

Our products are characterized by high efficiency, durability, and versatility, including:

a. Exceptional Quality: All products are well-designed, ensuring high precision and stability.

b. Diverse Selection: We offer a diverse selection, including diamond blades, drill bits, woodworking router bits, power tools, and hand tools, catering to various applications and industry needs.

c. Technological Innovation: We focus on continuous R&D in key areas to enhance product performance and lifespan.

d. Competitive Pricing: Competitive Pricing: We offer high-quality products at competitive prices, which has earned the trust of global customers.

2. Do your products comply with international quality standards?

Yes, our products strictly comply with international quality standards:

a. Certification: The company is certified under the ISO 9002 Quality Management System, ensuring that every stage from design to production meets international standards.

b. Production Standards: All products are manufactured according to European quality standards, ensuring applicability and reliability.

c. Recognition by Market: Our products are highly trusted by customers worldwide, especially in key markets such as Russia, CIS countries, and Brazil.

3. Is customization available?

Yes, we offer comprehensive product customization services. The customization process is as follows:

1. Recognize Your Requirement: Customers contact our sales team to specify their needs (including dimensions, materials, performance, etc.).

2. Design Your Product: Our technical team provides professional customization solutions based on customer requirements and confirms design drawings.

3. Production Testing: After customer confirmation, we conduct small-batch trial production and ensure quality through testing.

4. Scale Production: Upon successful trial production, we proceed to formal production.

5. Delivery: Ensuring timely delivery of products that meet customer expectations.

* Customization Requirenents: Orders must meet minimum quantity requirements, and additional fees may apply based on the complexity.

4. What is the packaging like for your products?

Our product packaging is designed for protection and international shipping:

a. Packaging Materials: High-strength, eco-friendly materials such as sturdy cartons, plastic protective films, and shock-absorbing fillers.

b. Packaging Methods: Products are packaged according to type, ensuring safety with measures like individual compartment packaging, dustproof and moisture-proof treatments.

c. International Shipping Compatibility: Packaging complies with international shipping standards (including sea and air freight), ensuring products remain undamaged during long-distance transport and meet customs requirements in various countries.

* If there are other requirements, such as branding or special shipping needs, we also provide personalized packaging services.

ABOUT PRICING AND PAYMENT

1. How to calculate product prices?

Product prices are calculated based on the following factors:

a. Product Type and Specifications. Product types (e.g., diamond blades, drill bits) and their specifications affect pricing.

b. Quantity of the Order: We offer bulk purchase discounts, with larger orders typically enjoying lower unit prices.

c. Customization Requirements: If customization is required, prices will be adjusted based on design complexity and production costs.

d. Logistics and Shipping: Additional costs are calculated based on the destination and shipping method (e.g., sea freight, air freight). We provide a detailed quotation after receiving specific customer requirements.

2. What payment methods are available?

We support various flexible payment methods, including:

a. Bank Transfer (T/T): Suitable for large transactions, secure and reliable.

b. Local Payment Methods: Depending on the customer's country or region, we offer local payment methods (e.g., local bank transfers in CIS countries). Specific payment terms will be outlined in the contract.

3. Is there any price discount or promotion?

We offer flexible discount policies, including:

a. Bulk Purchase Discounts: For large orders, we provide tiered discounts based on quantity.

b. Promotional Activities: Limited-time discounts or gift offers during specific periods (e.g., holidays, anniversaries).

c. Long-Term Customer Discounts: Exclusive discounts and additional services for long-term or major customers.

d. Referral Rewards: Customer who recommends new clients enjoys discounts upon valid orders.

* Please contact our sales team to ensure you receive the best prices and services, with further information.

About SHIPPING AND LOGISTICS

1. How long does shipping take?

Shipping time depends on the following factors:

a. Stock Availability: For in-stock products, shipping is usually completed within 3-7 business days.

b. Order Quantity: Large orders may require more time, typically 7-10 business days.

c. Customized Products: For customized products, production and shipping times depend on design complexity and production cycles, usually 45 business days.

d. Shipping Method: Sea freight typically takes longer, while land and air freight are faster. Delivery times depend on the destination and logistics provider.

* We will inform you with the specific delivery time after confirming the order and provide detailed shipping plans and tracking information.

* For urgent orders, please contact us in advance, and we will do our best to prioritize your shipment.

AFTER-SALES AND TECHNICAL SUPPORT

1. What should I do if there is a problem with the product?

We provide comprehensive after-sales services to protect customer rights:

a. Return and Replacement Policy:

1). If the product is damaged during shipping or has quality issues, contact our after-sales team within 7 business days for a free return or replacement.

 2). Customized products generally do not support returns or replacements unless there are quality issues, but specific cases can be negotiated with customer service.

b. Resolution Process:

1). After identifying an issue, customers should provide order details and a description of the problem (including photos or videos) through customer service channels. We will respond within 24 hours and provide solutions for you.

2. How can I contact customer service?

We offer multiple convenient contact channels to ensure timely responses to customer needs:

a. Phone: Call our customer service hotline (available Monday to Friday, 9:00-18:00).

b. Email: Send an email to our company email, and we will respond within 1 business day.

c. Online Chatting: Use the real-time chat feature on our website to communicate with a customer service representative, suitable for urgent issues.

* We are committed to providing fast and professional services to our customers.

3. Is technical support available?

Yes, we provide comprehensive technical support services, including:

a. Installation Guidance: Detailed installation manuals or video tutorials are provided, and remote technical guidance can be arranged if necessary.

b. After-Sales Support: Free maintenance and consultation services are provided within the warranty period. Paid technical support is also available post-warranty based on customer needs.

c. Technical Consultation: Customers can contact our technical team at any time for issues encountered during product use, and we will provide solutions based on the specific situation.

* For more technical support information, please feel free to contact our customer service team!